Log In & Registration Help

Follow these steps to access your course immediately without waiting for email support.

1. Check Your Registration Details

   • Match Names: You must use the exact legal first and last name of the attendee at checkout.

   • Username Format: Your username uses a period separator. Format: Firstname.Lastname (e.g., John.Smith).

     • If you have multiple first or last names please include an underscore(_) in place of spaces when signing in (e.g., Robert.Smith_Anderson)
     • If you do not have a last name, your username will use the following format. Firstname.Firstname

   • Case Sensitivity: Usernames and passwords are case-sensitive. Type them carefully.

2. Password Troubleshooting

   • Self-Reset: Click "Forgot your password?" on the sign-in page for an instant reset link.

   • Check Spam: Look in your Junk, Spam, or Promotions folders if the reset email does not arrive.

   • Secure Storage: Save your new password securely in a password manager or safe location.

3. Still Need Help?

   • If you still cannot log in after trying these steps, email cts@fanshawec.ca with your full name.