Log In & Registration Help

Follow these steps to access your course immediately without waiting for email support.

1. Check Your Registration Details

   • Match Names: You must use the exact first and last name of the attendee at checkout.

   • Username Format: Your username uses a period separator. Format: Firstname.Lastname (e.g., John.Smith).

   • Case Sensitivity: Usernames and passwords are case-sensitive. Type them carefully.

2. Password Troubleshooting

   • Self-Reset: Click "Forgot your password?" on the sign-in page for an instant reset link.

   • Check Spam: Look in your Junk, Spam, or Promotions folders if the reset email does not arrive.

   • Secure Storage: Save your new password securely in a password manager or safe location.

3. Supported Browsers

   • Google Chrome

   • Mozilla Firefox

   • Microsoft Edge

4. Still Need Help?

   • If you still cannot log in after trying these steps, email dweaver@FanshaweC.ca with your full name.