Our Service Charter
The Corporate Training Solutions Team is dedicated and committed to providing a high standard of service in a confidential, and professional manner to our clients, employers and community organizations in the training of students. We are competitive in meeting the present and changing needs of society, commerce and industry. We provide high quality service to support clients to obtain positive results with our customized training approach which addresses your business needs and increases employee fulfillment, resulting in new avenues of growth in productivity, engagement and retention.
We enhance communities, employers and individuals by assessing needs, building relationships and delivering quality training and services.
- We value the trust that is placed in us by our clients, employers and community organizations. Our work is conducted with the highest ethical standards, integrity, and confidentiality on all levels.
- We provide outstanding training and services that, together, deliver premium value to our clients, employers and community organizations.
- We are personally accountable for delivering on our commitments.
Our Service Objective
We will strive to:
- Deliver high-quality training services and ensure that customers are satisfied
- Inspire engagement with on line learning and customized to your training, tracking and reporting needs.
- Work with you to identify your business needs/challenges and recommend suitable solutions.
- Help you gather, analyze, and integrate information, that allows you to make fact-based decisions.
- Assist you in examining both your internal and external environments to develop your goals and objectives, as well as a plan for implementation.
- Continually evaluate and provide an analytic framework for better understanding how the skills and subject matter currently, or potentially, contributes to the learning outcomes of a program.
- Assist you in selecting the right options for your event, and look after all the details.
- Provide friendly and professional communications, focused on developing and strengthening relationships.
Our Service Standards
We will achieve this by:
- Utilization of our LMS for evaluation and exams, reflection activities for feedback and follow-up as well as engaging their learners in blended training.
- The creation of online surveys, customer satisfaction assessments and conduct in-depth market analysis.
- Supporting the use of data for advanced analytics, data visualization and dashboard development.
- Working with you to utilize our services to develop mission and vision statements and a competitive analysis of proposals and business development.
- Providing a more accurate picture of an organization's training needs and the return-on-investment of a training program.
- Providing you with the following event services:
- Outdoor venue consultation, booking, and access
- Catering services and dietary accommodations
- On-site assistance
- CTS coordination (security, cleaning services, grounds, etc.)
- Listening and understanding the nature of your request
- Respond to incoming requests via all channels within 24 hours during our business hours (Monday to Friday, 8:30am - 4:30pm)
- Should your request warrant it, direct you to another division or school by providing you with the contact information of the person to who you are being transferred to
- Where an answer will take more than 3 days to provide a respond, we will inform you of the steps being taken to respond to your inquiry