Overview
This course helps you to recognize the signs of escalating conflict and take proactive measures to reduce the impact of that conflict and improve business results. You will develop new skills that will enable you to communicate more effectively, build trust, strengthen your team and achieve desired results.
Learning Outcomes
- Identify and manage your reactions when dealing with conflict
- List conflict resolution models and methods
- Develop a variety of strategies for dealing with difficult people and situations
- Gain a broader understanding of respect in the workplace
- Understand factors that hamper a respectful workplace environment
- Identify and practice strategies for communicating concerns constructively
